YouTube TV is one of the best streaming services that offer premium channels. YouTube TV supports multiple addons, which enhances the live TV experience. Recently, many users are complaining that YouTube TV is not working properly on their Samsung smart TVs. There are chances that the issue may present either on the YouTube TV application or with the Samsung TV. Sometimes, the Samsung TV can be of an older version and may not be compatible with the YouTube TV. You can follow the solutions to fix YouTube TV to work on Samsung TV.
How to Fix YouTube TV Not Working on Samsung TV
Whether the YouTube TV is on your Android TV or Samsung Smart TV, you will get some performance issues for various reasons. It may be due to an outdated app, the app’s cache, or even due to a slow internet connection. Never mind the issues, the source of the issue can be either of the two. You can easily solve the issue within a few minutes.
- Check the Samsung TV model
- Clearing App Cache
- Check Internet Connection
- License Issues
- Updating YouTube TV
- Uninstall and Reinstall YouTube TV
- Update Samsung TV
- Restarting Samsung TV
- Reset Samsung TV
- Reset Samsung Smart Hub
- Contact Customer Support.
Check the Samsung TV model
Samsung TVs manufactured before 2016 do not support the YouTube TV. You should know the model number to check the year of manufacture. The older model TVs don’t receive any updates from the app due to the updated version of the platform and technology. The only solution is you need to purchase a new Samsung TV model that are manufactured after 2016.
Clearing App Cache
Samsung TV is unique when compared with other TV products. Similar to smartphones, Samsung TV stores data and caches for smooth functioning. At times, the cache may get corrupted and the app stops working. To clear the cache of YouTube TV, follow the steps
1. On the remote, press the Home button.
2. Go to Support -> Device Care.
3. In Device Care, the TV starts scanning the storage.
4. Once it is over, click on Manage Storage.
5. Select YouTube TV from the list of apps.
6. Then go to View Details and click on Clear Cache.
Now, you have cleared the cache of the YouTube TV and checked whether it is working now on your Samsung TV.
Check Internet Connection
Sometimes, you need to keep an eye on your internet speed too. Sluggish internet speed makes your YouTube TV hard to load the videos. So you need to run a speed test, to determine the speed of your internet connection. You need to have at least above 25 Mbps to stream content on YouTube TV’s live TV channels without buffering.
Below we have given the list of ideal download speeds required to play videos on the YouTube TV
- 4K Videos – 25 Mbps+
- HD videos – 7 to 13 Mbps+
- SD videos – 3 Mbps+
If your internet speed is less than 3 Mbps, then the app struggles to load the content. Check the router if there are any problems with it or you can check with your internet service provider.
Often many users face license issues on their Samsung TVs. You may have noticed that you will get an error like “Sorry, there was an error licensing this video.” It shows that the YouTube TV may not support and is unavailable on your Samsung TV.
Updating YouTube TV
Updating apps is most necessary for the smooth functioning of the apps on the TV. If the app is not updated, it may not function as it will not be compatible with the software model of your Samsung TV. It may also be the reason, for not working on Samsung TV. To update the app,
1. Press the Home button on your Samsung TV remote
2. Select Apps. In this section, you can see the Settings icon at the top right corner.
3. Choose the YouTube TV app and hold the Menu button.
4. Tap the Update option to update the YouTube TV app.
5. You can also find an Auto Update option on the top right corner of the screen. If you want, you can enable it to auto-update apps.
Once after updating YouTube TV, you can open and check if the issue is fixed.
Uninstall and Reinstall YouTube TV
Uninstalling and reinstalling the app on your Samsung TV can help you to fix this issue.
Steps to Uninstall YouTube TV
1. Press the Home button on your Samsung TV remote
2. Select Apps using navigation keys.
3. On the top right corner, select Options.
4. Go through the apps and select YouTube TV.
5. After that, select Delete.
6. You will be asked for confirmation to delete the app. Select Delete.
Steps to Install YouTube TV on Samsung Smart TV
1. First, press the Home button on the remote.
2. Then, select Apps.
3. You can see the Search icon at the top right corner. Select it.
4. Enter YouTube TV and select it from the search results.
5. Select Install.
6. The YouTube TV app will be installed on your Samsung TV.
Update Samsung TV
Updating firmware is necessary for all devices. Similarly, you need to update the firmware of your Samsung TV to keep it free from bugs and can utilize the latest features even if you are using an older model. You can update your Samsung TV firmware either by using a USB drive or through a network connection.
1. Press the Home button on your TV remote and select Settings.
2. On the left side, select the Support icon from the list of options. Further, go to Software Update.
3. Then, select Update Now.
4. You can also select Auto Update. Whenever there is a new update, the firmware gets automatically updated on your Samsung TV.
4. Your TV begins to check for updates.
5. If there are any updates found, you will be asked to proceed with the update. Just select Yes.
6. Now, the latest update starts to download and install on your Samsung TV.
7. When the installation gets done, your Samsung TV will restart with the updated firmware.
Restart Samsung TV
On some occasions, restarting your TV can easily resolve the issues. Follow the below steps to restart your TV.
1. Turn off your Samsung TV and unplug the TV’s power cable from the power source.
2. Just wait for a few seconds.
3. Now, plug in the power cable to the power source and turn on your Samsung TV.
Open the YouTube TV app and confirm whether it works on your Samsung TV. If the issue still exists, restart your TV and check afresh.
Reset Samsung Smart Hub
Resetting Smart Hub makes your Samsung TV reset to default factory settings. The Smart Hub feature is available for TV models from 2016-2019.
1. Press the Home button on your Samsung TV and click on Settings on the Smart Hub.
2. Select the Support icon on the left-hand menu list and select Self Diagnosis.
3. Under Self Diagnosis, select Reset Smart Hub.
4. You will be asked to enter the PIN.
5. Just enter 0000 (Default PIN), if you haven’t set any PIN.
6. Finally, the Samsung Smart Hub will get reset to default factory settings.
Reset Samsung TV
If none of the above methods doesn’t favor you in resolving the issue, then you can perform a factory reset to your Samsung TV. Also, we suggest doing this at the last as resetting can delete the apps and other stored media files permanently.
1. On your Samsung TV remote, press the Home button.
2. Select Settings and then go to Support.
3. Under Support, go to Self Diagnosis and select Reset.
3. Now, you need to enter a PIN. If you haven’t set the PIN, you can enter it as 0000.
4. A small prompt window appears for confirmation. Select Yes.
Your Samsung TV will be reset to default factory settings. Now, you can install the YouTube TV and make sure it is working.
Contact Customer Support
If the YouTube TV is not working even after resetting to reset, then you must contact Samsung’s Customer Support. They can help you to resolve the issue as soon as possible.
Frequently Asked Questions
There are many reasons behind it. But, most commonly, it is due to cache issues or out-of-date apps.
You can update the YouTube TV app on your Samsung TV from the Smart Hub store.